Head of Client Services

Are you ready to lead in a thriving digital agency? We're on the lookout for a dynamic individual to take charge as our Head of Client Services. Whether you're an accomplished Account Director looking to step up or an established leader seeking a path to Managing Director, this role offers a thrilling opportunity for growth and advancement.

About Us:

We are a creative digital marketing agency that grows premium brands through a creative-led approach to digital marketing. We support brands across creative content, media buying, social media and email marketing.

As Head of Client Services, you'll play a pivotal role in managing our team and fostering strong client relationships. From overseeing daily operations to driving strategic initiatives, you'll be at the forefront of our success story.

What You'll Do:

  • Account Management: Lead the charge in managing client relationships and projects, ensuring exceptional service delivery and strategic guidance.
  • Project Management: Utilise tools like to meticulously track projects, allocate resources, and meet deadlines with precision.
  • Team Leadership: Inspire and guide our digital and creative teams to deliver outstanding work that exceeds client expectations.
  • Upselling: Develop and execute strategies to drive upsell opportunities, contributing to our company's growth targets.
  • Financial Oversight: Keep a close eye on finances and contracts, from chasing overdue invoices to drafting new agreements.
  • HR & Culture: Foster a positive team culture through effective onboarding, offboarding, and regular check-ins with team members.

Experience Needed:

  • Proven Leadership: Previous experience in a leadership role within a digital agency or similar environment is essential. You should have a demonstrated ability to inspire, motivate, and lead teams to achieve exceptional results.
  • Account Management Expertise: A strong background in client services and account management is crucial. You should be adept at building and nurturing client relationships, understanding their needs, and providing strategic guidance to drive success.
  • Project Management Skills: Proficiency in project management tools such as is required. You should have a track record of effectively managing multiple projects simultaneously, ensuring deadlines are met and resources are allocated efficiently.
  • Financial Acumen: Experience in financial management, including overseeing budgets, chasing invoices, and drafting contracts, is highly desirable. You should be comfortable handling financial matters and ensuring the financial health of client accounts.
  • Strategic Thinking: The ability to develop and execute strategic initiatives to drive upsell opportunities and contribute to company growth is essential. You should possess strong analytical skills and a strategic mindset to identify opportunities for business development and expansion.
  • Team Collaboration: Excellent communication and interpersonal skills are key. You should be able to effectively collaborate with cross-functional teams, delegate tasks, and foster a positive team culture conducive to creativity and innovation.
  • Adaptability: The digital landscape is constantly evolving, so adaptability and flexibility are crucial. You should be able to quickly adapt to changing priorities, embrace new technologies and methodologies, and thrive in a fast-paced environment.
  • Client-Focused Approach: A passion for delivering exceptional client service and a commitment to client satisfaction is paramount. You should be dedicated to understanding client needs, providing strategic recommendations, and ensuring their success.
  • Continuous Learning: A willingness to continuously learn and stay updated on industry trends, best practices, and emerging technologies is essential. You should be proactive in seeking out opportunities for professional development and growth.

Why Join Us:

  • Exciting Growth: Be part of a dynamic agency poised for rapid expansion, where your contributions will make a significant impact.
  • Creative Freedom: Unleash your creativity and strategic prowess in an environment that values innovation and originality.
  • Career Progression: Take the next step in your career journey with clear pathways to advancement and professional development opportunities.
  • Collaborative Environment: Join a talented team of industry experts who are passionate about their work and supportive of one another's success.

Ready to Make Your Mark? If you're ready to lead in a fast-paced, innovative environment, we want to hear from you!

If you feel that this could be the right role for you then apply now and we’ll be in touch.

  • Date Posted:
    13th March 2024
  • Location:
    Fulham (Hybrid)
  • Salary:

To discover more, please get in touch...