Client Director

Do you enjoy working collaboratively across a varied and exciting portfolio of clients managing integrated marketing &PR campaigns? Are you looking to join an incredible people first agency? Well, this could be for you….

Our client, an integrated marketing and pr agency based in Liverpool, have a fantastic opportunity for a passionate and driven Client Director to join their Client Services team.  As client director, you will be responsible for the line management, mentoring, development, and progression of your team.

On offer for the successful Client Director is a competitive salary and incredible benefits package which includes hybrid and flexible working, enhanced holidays, volunteer days, private medical insurance, wellbeing programmes, social events and so much more!

About us…

We are an integrated marketing and pr agency, a growing business with a clear 3-year strategy for growth. This role is pivotal to the growth in the business in line with the targets set. This role will support the senior team to lead client accounts towards the ‘integrated’ commitment we have made as a business to integrate profile and performance marketing to get bigger, better results for everyone.

What really sets us apart from other agencies is our people – we’re masterful specialists and really know our stuff. But we also get a real sense of joy out of what we do.

It’s such an exciting time to join us – we’re winning lots of new business, we’re building lasting relationships with our existing clients, we’re hiring brilliant people and we’re revved up to turn our clients’ ambitions into reality. What are you waiting for?

The Role;

This role is responsible for overseeing the effective delivery and efficient management of all client accounts assigned to them, in alignment with the agreed client KPIs, to support with the growth and retention of key accounts in the business.

As client director, you will be responsible for the line management, mentoring, development and progression of team members aligned to your skillset, in consultation with the senior team, and play a part in retaining high performing team members in the business.

What you’ll be doing;

• Creation of 90-day plans and integrated campaign plans across all assigned accounts
• Feeding into and quality assurance of 90-day plans, strategy recommendations and integrated campaign plans 
• Reporting and optimisation of contract KPIs results of client projects delivered as part of 90-day sprint and campaign plans
• Client, planning and strategy – setting the direction and pace on accounts
• Focus on improving results to retain and grow accounts in line with sales targets set in sales plan  
• Project team leadership on assigned accounts 
• Quality assurance of briefs for campaign deliverables to be executed by studio team 
• Troubleshooting escalated client issues 
• Quality assurance of work to ensure highest quality 
• Client expert on designated accounts and team development of sector, industry knowledge, networks and relationships 
• Feeding into the integrated service development for sectors and optimising the model for success in the future on live accounts with support from the client operations director
• Supporting the client operations director to create new processes for client delivery

Here’s some stuff you’ll need;

• 4+ years of experience in client account management
• Experience working in a busy agency environment
• Excellent written and verbal communication skills
• Project management skills and the ability to meet deadlines
• Experience of using a project management system
• Proficient in the use of media monitoring platforms
• Creative with the ability to feed into campaign strategies
• Proactive with the ability to spot opportunities
• Super organised and skilled at using your initiative
• Comfortable briefing partners (i.e. designers, videographers, producers, editors, etc.)

Bonus points for any of the following…

• Property / tech sector experience
• Proficient with content management systems (WordPress, HubSpot, Hootsuite, etc.)

What you’ll get from us

• We give you the freedom and flexibility to design work around your personal life.
• Go to the gym, drop the kids at school. That’s cool with us!
• Hybrid working is the norm here.
• We like to get together as a team once or twice a week but for the rest of the time we have autonomy over where, and how, we work best.
• Flexible hours that suit you.
• An open, fun and collaborative environment.
• Tuesdays – lunch is on us.
• Cap parking passes.
• Private medical insurance.
• Flu jabs.
• Eye tests.
• Wellbeing programme.
• Charity days.
• Social trips, dinners and activities.
• Christmas shut down.
• Enhanced pension contribution.