Senior Account Manager

Are you an experienced and passionate Senior Account Manager keen to work in a dynamic, innovative and fast paced marketing agency environment? Do you strive to deliver excellent customer service and build solid, long-lasting relationships with your clients? Maybe you’re keen to become part of a business striving to help some truly amazing organisations create extraordinary digital experiences? If so, look no further as this could be the perfect opportunity for you!

Our client, a leading Digital Transformation Marketing Agency based in Chester, have a fantastic opportunity for a driven Senior Account Manager to join their friendly and ambitious team. As Senior Account Manager, you will be responsible for managing the relationship of several key accounts, you will work very closely with the delivery team to ensure you maintain high levels of service quality, customer retention and growth whilst maximising services and revenue. You will have previous proven key account management experience within an agency environment.

With the offices in a converted barn only a short distance from Chester city-centre, you will be surrounded by a cluster of little villages. There is an onsite café open daily and also recently opened is a Wellness Suite, where you can book massages and manicures. On offer for the successful Senior Account Manager is a competitive salary and commission structure, along with a hybrid/flexible working model and a 4-day working week (but you still get paid for 5!!), helping you perfect that work/life balance.

This is an exciting and rewarding role and as such, we are looking for someone who not only meets the personal requirements but also matches our clients company values – they are a fun and friendly agency, ambitious to innovate and grow further. If that sounds like you, you’ll be a great fit!

Role:

With the aim of maximising our services and revenue, being responsible for managing the relationship of multiple accounts, you will work very closely with the delivery teams to ensure we maintain high levels of service quality, customer retention and growth. This will be done across your clients’ digital footprint through strategic consultancy.

The Senior Account Manager has a responsibility to understand the digital development, transformation, marketing and communications landscape, alongside the broader sector landscape and should be able to consider client and agency issues with the aim to develop and protect key client relationships.

Key Responsibilities:

• Working with the Head of Client Services to manage a portfolio of accounts, and working with the relevant delivery teams to maintain and grow client happiness
• Maintain and build client relationships through regular contact and attendance of client meetings, both virtual and in person at client offices as and when required
• Prepare client proposal documents and respond to formal invitations to tender from our customers
• Work with Head of Client Services to maximise account revenue and profit opportunities to contribute towards individual and team sales targets
• Manage client budgets and forecasts including provision of full rationales behind all recommendations across their digital transformation programmes
• Be accountable for achieving agreed sales targets to support retention and growth goals for the agency
• Working with clients to direct them on the best practices to help achieve their goals
• Checking, sending and analysing monthly reports with the client
• Ensuring that account work is carried out in all services that the client is contracted for
• Creating contracts & contract renewals

Essential Skills:

• 2 years’ previous proven key account management experience in an agency
• Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds
• Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds
• Ability to not take yourself too seriously and to value the benefit of a good laugh
• A good technical understanding of website build methods
• A curious mind and an empathetic nature
• Strong communication skills including high-level presentation and writing skills
• Ability to make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation
• A passion for digital and an ability to communicate and enthuse others with that passion
• An encouraging nature
• Ability to acquire new business through interaction with existing and potential customers
• Ability to handle the pressure of a fast-paced environment which may include balancing competing priorities
• Excellent organisational skills
• Ability to maintain a thorough understanding of procedures and policies
• Ability to travel to maintain contact with present and potential customers,
• Attend sales and administrative meetings and training
• Good knowledge of Google Suite for creating presentations and documents
• Ability to initiate action and make decisions when required
• Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances

Additional Requirements:

• Experience and awareness of Umbraco CMS
• Awareness / experience of mobile application development methods
  
• Experience of Hubspot CRM
  

Key Benefits:

• Competitive salary depending on experience + commission
• 4 Day Work Week
• Private healthcare cover & pension
• 23 days annual leave + Bank Holidays (we also close for at least 10 days over Christmas)
• Anniversary gifts - increasing with each year - to include a paid-for holiday on 5 and 10 years, plus additional days holiday, team lunches and company celebrations – we really do like to make a fuss of our colleagues.
• Annual 'away days' somewhere fun and exciting to strategise and reset!
• Personal development opportunities - we've sent employees all over the world to train in their field
• Flexible start & finish times - we're happy to consider all forms of flexible working
• Remote work flexibility with HQ based in Chester (Some level of attendance required)
• New for 2023 - Receive clarity breaks away from your weekly schedule to focus on training, well-being and personal development